F.A.Q

How do I find out which phone model I have?
Please double-check your phone model before purchase:
iPhone: Settings → General → About → Model Name
Android: Settings → About Phone → Model Number / Name

What are the estimated delivery times on my order?
All orders ship directly from our trusted production partners in the US, UK, Italy, Australia, and South Korea.

Production Time: 2-5 Days
Delivery Time Estimates: 5-7 days.

All orders include tracking information.

I need help with an order. Who should I contact?
You can always contact us at hello@alebela.com . We are here to help you with your questions and normally respond within 24 hours.

I received a damaged/flawed/incorrect order. What should I do?
If your item arrives damaged, defective, or you receive the wrong product, please contact us right away so we can make it right. Be sure to inspect your order upon delivery and reach out to us via email with your order number, a description of the issue, and clear photos of the item. We’re here to help and will work quickly to resolve any problems.

Do you accept returns?
We gladly accept returns, but kindly note that we are a small business and all of our products are made to order. Each return has a significant impact on our operations, so we encourage you to reach out with any questions before purchasing. Your understanding and support mean the world to us

Do you accept cancellations?
Cancellations can be requested within 5 hours of placing your order. Since all of our products are made to order, we begin the production process as quickly as possible. If you wish to cancel, please do so within this window to ensure we can accommodate your request.